The Future Business Services Ecosystem
The changing roles of GBS, Shared Services, GCCs, CoEs and BPO providers as automation and intelligent technologies reshape service delivery
29–30 JUNE 2027 | PRAGUE
4th Annual Global Future of BPO, Shared Services & GBS Conference
Hotel KINGS COURT, Prague, Czech Republic
Rethinking WorkRedefining Business ServicesCreating Greater Enterprise Value
Join GBS, Shared Services, GCC, CoE and BPO leaders at the Global Future of BPO, Shared Services & GBS Conference in Prague to decide how work, AI, people and delivery models should change.
Launch Offer from €2,000 until 31 December 2026
Keynote audience
ABOUT THE 2027 EDITIONWhat Comes Next for GBS, Shared Services, GCCs, CoEs and BPO?
Global enterprises rely on GBS, Shared Services, GCCs, CoEs and BPO providers for financial accounting, invoice processing, payroll, recruitment administration, supplier management, purchasing, IT support, reporting and analytics. Generative AI, AI agents, workflow automation and data integration are changing how these activities are performed. The Global Future of BPO, Shared Services & GBS Conference is where their leaders decide what comes next.
WHY ATTENDMake Better Decisions on AI, Processes, People and Service Delivery
Redesign Work
Eliminate duplication, unnecessary approvals and manual handoffs before automating
Deploy AI with Discipline
Prioritise generative AI, AI agents and workflow automation by value, risk, data readiness and feasibility
Rethink Sourcing and Delivery
Assess what to retain internally, what to outsource and how location and capability decisions influence service delivery
Strengthen Governance and Accountability
Address end-to-end process ownership, decision rights, data governance and accountability across people, systems and partners
Meet the People Making These Decisions
Coffee breaks, lunches and informal conversations give time to meet peers beyond the sessions
WHO SHOULD ATTENDSenior Leaders Across Business Services and Enterprise Functions
The conference is designed for decision-makers and specialists responsible for global service delivery, transformation and enterprise operations.
Executive Leadership
CFOs | COOs | CHROs | CIOs | CPOs
Business Services Leadership
GBS Leaders | Shared Services Leaders | GCC Leaders | CoE Leaders | BPO Leaders
Functional Leadership
Finance | Accounting | HR | Procurement | IT | Customer Operations
Transformation and Technology
Global Process Owners | AI and Automation Leaders | Digital Transformation Leaders | Data and Technology Specialists
Sourcing and Delivery
Outsourcing Leaders | Location Strategy Professionals | Global Delivery Leaders | Workforce Transformation Specialists
- 25countries represented
- 8industry groups
- 79.2%senior leaders and decision-makers
Based on participant records from 2024 to 2026
Organisations That Have Taken Part
Leaders from these organisations have spoken at the 2024, 2025 and 2026 editions. Each space holds the company logo
- adidas
- Ambu
- Anticipa Real Estate
- Bilfinger
- Bioiatriki HealthCare Group
- Cargill
- Dr. Oetker
- EG Group
- Foodora (Delivery Hero)
- Franklin Templeton
- Fresenius
- GB Railfreight
- GE Healthcare
- HelloFresh
- Hitachi Digital
- Holcim
- HSBC
- Insulet
- Jacobs
- KBC Bank
- Kimberly-Clark
- London Stock Exchange Group
- Lufthansa Group Business Services
- Makro Cash & Carry
- MSC Shared Service Center Riga
- Nokia Business Services
- Novartis
- OMV
- Organon
- Pandora
- Sandoz
- Schaeffler
- Stolt-Nielsen
2027 PROGRAMME THEMESSix Themes Shaping the 2027 Edition
Rethinking Work, Processes and Ownership
Process redesign, end-to-end ownership, decision rights and the relationship between human work and intelligent systems
AI, Data, Technology and Governance
Generative AI, Agentic AI, enterprise integration, data readiness, responsible adoption and control of AI-enabled operations
End-to-End Process Transformation
Record-to-Report | Order-to-Cash | Source-to-Pay | Hire-to-Retire | IT and Customer Operations
People, Capabilities and Global Delivery
Workforce readiness, changing professional roles, talent development, location strategies and the capabilities required for future operating models
Performance and Enterprise Value
Moving beyond traditional service metrics to connect business services performance with productivity, cost, resilience, controls and enterprise outcomes
AGENDA HIGHLIGHTSTwo Days of Keynotes, Executive Panels, Case Studies and Workshops
- 24Sessions
- 8Keynotes
- 8Case Studies
- 5Interactive Workshops
- 3Executive Panels
Day One Tuesday 29 June 2027
- KeynoteThe Next Generation of GBS: From Service Delivery to Enterprise Performance
- Executive PanelPeople, AI or Partners: Who or What Should Perform the Work?
- Case StudyBPO Beyond FTEs: How Technology, Expertise and Outcomes Are Redefining the Provider Relationship
- Interactive WorkshopEnd-to-End Ownership: Authority, Decision Rights and Accountability for GPOs
Day Two Wednesday 30 June 2027
- KeynoteFrom Generative AI to AI Agents: What Works Now, What Does Not and What Comes Next
- Case StudyFrom Pilot to Production: How AI Became Part of a Live Business Services Workflow
- Interactive WorkshopAI at Scale: Fix the Data, Systems and Integration Gaps That Stop AI from Scaling
- KeynoteBeyond SLAs: Connecting Business Services with Enterprise Performance
Programme subject to change
2027 SPEAKERSLeaders Who Run Business Services at Scale
The 2027 conference will feature executives and specialists responsible for business services, enterprise transformation, AI, finance, procurement, HR and global delivery.
Want to speak or chair in 2027? Get in touch
-
Keynote Speaker
To Be Announced
Confirmed speakers are added as they join the programme
Get Speaker Updates -
Panel Moderator
To Be Announced
Confirmed speakers are added as they join the programme
Get Speaker Updates -
Panelist
To Be Announced
Confirmed speakers are added as they join the programme
Get Speaker Updates -
Case Study Speaker
To Be Announced
Confirmed speakers are added as they join the programme
Get Speaker Updates -
Workshop Facilitator
To Be Announced
Confirmed speakers are added as they join the programme
Get Speaker Updates -
Speaker and Panelist
To Be Announced
Confirmed speakers are added as they join the programme
Get Speaker Updates
GLOBAL FUTURE OF BPO, SHARED SERVICES & GBS | 2024 TO 2026A Conference Established in Prague in 2024
2024
The Beginning
20–21 June 2024 | Holiday Inn Prague
20 speakers 18 sessions 11 countries represented
2025
Expanding the Conversation
10–11 June 2025 | Holiday Inn Prague
21 speakers 17 sessions 3 interactive workshops
2026
Advancing Intelligent Business Services
9–10 June 2026 | Hotel KINGS COURT, Prague
32 speakers 22 sessions 40% GBS and Shared Services leaders
What Delegates Say
Reviews left on Google by speakers, workshop facilitators and delegates of past editions
- 5/5 on Google
“I had the opportunity to participate in the Global Future of BPO, Shared Services & GBS 2025 both as a workshop facilitator and as an attendee”
Julia CabritaWorkshop facilitator and delegate, 2025
- 5/5 on Google
“The topics were relevant to the challenges that BPO and Shared Services organisations are facing”
Peter McKenzieSpeaker and panel moderator
- 5/5 on Google
“The teams diligently research current trends to help leaders maintain their edge in a dynamic service industry”
Nadine SalemiGoogle review
- 5/5 on Google
“It was a well-curated, high-energy conference bringing together leaders from across business process outsourcing”
Jonathan FernandeSpeaker on where procurement is heading
- 5/5 on Google
“An excellent, dynamic and informative event that covers all areas of SSC, GBS and BPO”
Andreas T.Speaker and panelist
- 5/5 on Google
“It covers topics rarely addressed by other conferences in the Czech Republic”
Alice BednaříkováGoogle review
- 5/5 on Google
“It was a truly insightful and well-organized event bringing together experts from across the BPO”
Nadzeya StalbouskayaGoogle review
- 5/5 on Google
“You are guaranteed to learn great insight for your personal career and meet great people”
Lisa BakerGoogle review
- Overall Google rating to be added
Every review shown is rated 5/5 on Google
Reviews on Google
Swipe to see more reviews
Supported By
JOIN US IN PRAGUEVenue and Passes for 29–30 June 2027
Hotel KINGS COURT, Prague
U Obecního domu 3, 110 00 Prague 1, Czech Republic
Located on Republic Square in Prague’s historic centre, beside the Municipal House and Powder Tower. Conference sessions take place in the Ballroom Franz Josef I.
Join the 4th Annual Edition
29–30 June 2027 | Prague, Czech Republic
| Pass | Launch Offer | Standard |
|---|---|---|
| End-User PassYou run or transform your own organisation’s GBS, Shared Services, GCC, CoE or business functions | €2,000 | €2,500 |
| Solution Provider PassYou sell technology, consulting, BPO or outsourcing services to these functions | €2,800 | €3,500 |
Launch Offer valid until 31 December 2026
See all rate periods
| Period | Dates | End-User | Solution Provider |
|---|---|---|---|
| Launch Offer | until 31 Dec 2026 | €2,000 | €2,800 |
| Early Bird | Jan–Feb 2027 | €2,125 | €2,975 |
| Advance | March 2027 | €2,250 | €3,150 |
| Standard | April 2027 onwards | €2,500 | €3,500 |
Group discounts 2 delegates 5% | 3–4 delegates 7.5% | 5 or more 10%
Your Pass Includes
- Access to both conference days, 29–30 June 2027
- All keynotes, executive panels, case studies and workshops
- Networking breaks on both days
- Lunches and refreshments on both days
- Conference materials
- Delegate support before and during the event
Not included hotel accommodation and travel
FAQFrequently Asked Questions
What language is the conference in?
English
Which pass should I book?
Book the End-User Pass if you run or transform your own organisation’s GBS, Shared Services, GCC, CoE or business functions, for example a GBS director at a manufacturer or a finance shared services lead at a bank. Book the Solution Provider Pass if you sell technology, consulting, BPO or outsourcing services to these functions, for example an automation software vendor, a consulting firm or a BPO provider. Not sure? Choose End-User. We confirm your pass type before invoicing
Is hotel accommodation included?
No, rooms are booked separately
How do I get to the venue?
The hotel is on Republic Square, next to Náměstí Republiky metro station (Line B), about 30 minutes from Prague Airport
When will I receive the full agenda?
Request it now and it will be sent to your work email as soon as it is released. Request Agenda
Can I transfer or cancel my pass?
The conditions are set out in our Terms and Conditions